Having been around for a while – they have definitely been ‘around the block’. Picking up experience and key allegiances with hosting companies to sell their services, they have survived in a very competitive market. They make public new vulnerabilities and have definitely contributed to the security community even making public information about new vulnerabilities.
They cater to the SME marketplace and do offer a number of useful resources such as email guides and quite a nice blog.
On the face of it, they do seem to have it all, like the star footballer at school – they seem to have the looks and the talent. Unfortunately, it does seem to be ‘just looks’ – they have missed one of the most fundamental factors of a hacked website – the website owner. After all, in times of panic and stress, a business owner wants fast contact, reassurance, help from an actual human. Not a bot. Not 5 automated emails – an actual person. In ‘scaling up’ they have lost sight of customer service! Taking a look at Trustpilot (link) – it’s pretty clear.
It seems their marketing ‘hype’ doesn’t really match what they are actually delivering and they have totally forgotten that the customer is at the centre of it all. With only a 30-day guarantee and a mandatory year premium upfront – even their cheapest package is a lot more than the comparative OneHourSitefix plan.